Project Manager Community Data Management

The AO is a medically-guided, not-for-profit organisation, a global network of surgeons, and the world's leading education, innovation, and research organisation specialising in the surgical treatment of trauma and musculoskeletal disorders. We have a global network of over 520,000 health care professionals. Each year we offer over 870 educational events around the world, supported by nearly 8,000 faculty members and attended by over 82,600 participants. We have around 20,000 surgeon members working in the fields of trauma, spine, craniomaxillofacial, veterinary, and reconstructive surgery. For more information, visit:

AO Global Networks comprises our clinical specialties of trauma, spine, craniomaxillofacial, veterinary and reconstructive surgery, facilitating the effective sharing of functional best practice and expertise across our clinical areas. We develop world-leading experts through our best-in-class educational events and state-of-the-art research, enabling us to respond to changing clinical needs and improve patient outcomes.

Employment Type:  Permanent
Part-time percentage:  100%
This position is located in: 

Davos Platz, CH

Experience level:  Experienced professional
Please send us your application documents in:  English

In this role you are required to:

  • In our Community Development team we are currently having a Project Manager Community Data Management and Reporting position that focuses on re-building and developing our reporting systems along with improvement of underlying data and data-management processes. 
    You will be an integral part of this process with various interfaces within the AO including end users of data and reports but also working closely with our internal IT department in order to implement changes and improvements.
    If you feel that this opportunity and challenge is for you, we look forward to your application.
    Here are some more details about the role:


  • Develop and build relevant reports & analytics. This would include reports within membership, fellowship, and faculty data but also reports for new and future programs within the AO.
  • The aim of the new reports is to lead to an improved understanding of our underlying business and core activities, which in turn should lead to an improved decision making.


Data management

  • Along with improved reporting, we need to ensure that the underlying data is correct and available for analytics to ensure smooth and secure maintenance of data.
  • A major area of responsibility would be to contribute to Salesforce data quality improvement projects to ensure high data quality, accuracy, integration, and security.
  • A second area of responsibility would be support and contribute of data cleaning activities for Community Development relevant IT systems and solutions.
  • The position would entail daily data management and maintenance of current Community Development programs and systems, which would include membership, fellowship, and faculty data but would also include other future developed programs within the AO.
  • Finally, there is general support on projects that are directed to enhance Community Development programs’ relevant IT systems and solutions.
  • The main interfaces would be both end users of the reports (i.e., other AO departments) but also external support to build up the internal capabilities within the area of reporting and analytics.

To maste this challenge you have:

Educational requirements

  • BSc or MSc in relevant field (Business Administration, Information Technology or equivalent)
  • Salesforce certification (desired)


Job experience

  • Proven record of professional experience in CRMs data management in the field of Med-Tech, medical associations, or equivalent (2-3 years)
  • Proven experience in working with Salesforce, Sitecore, ERP systems, or similar
  • Proven experience in managing (IT) projects in collaboration with different internal stakeholders (without direct reporting line)


Key skills

  • Good communication skills and ability to interact with stakeholders on all levels
  • Strong project management skills
  • Ability to prioritize work plans and handle multiple projects simultaneously with tight deadlines and sudden changes
  • Reliable, proactive and problem-solving attitude with excellent organizational and interpersonal skills
  • Passionate about continuous improvement, entrepreneurial and creative mindset to further enhance current ND IT systems and solutions
  • High IT affinity


Language skills

  • Excellent knowledge of English. Knowledge of additional languages would be an asset.

We offer

  • An interesting and varied job in an exciting and innovative organization
  • The opportunity to be part of a highly committed international team
  • Modern infrastructure
  • Employment conditions which match the requirements and offer a high degree of flexibility regarding working hours and location

If you meet the requirements of this challenging opportunity, please submit your complete online application (motivation letter, CV, recent photograph, certificates, reference letters, etc) through our online application system.

Date of publication:  Jun 1, 2023