HR Specialist & 1st/2nd-Level-SAP-Support

The AO is a medically-guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We have a global network of over 385,000 health care professionals. Each year we offer over 830 educational events around the world, supported by nearly 9,000 faculty members and attended by over 58,000 participants. We have around 18,500 surgeon members working in the fields of trauma, spine, craniomaxillofacial, veterinary, and reconstructive surgery. For more information, visit:

Employment Type:  Permanent
Part-time percentage:  100%
This position is located in: 

Zizers, CH

Experience level:  Experienced professional
Please send us your application documents in:  English or German

To master this challenge you have:

Key competencies

  • Customer orientation and service
  • Willingness to cooperate and use own initiative, ability to work in a team
  • Excellent knowledge of HR systems (PeopleDoc, Swiss+, SAP SF)
  • Excellent operational HR skills
  • Ability to prioritize between tasks and escalate as needed
  • Reliability, strong attention to detail and ability to meet deadlines 
  • Fluent in German, excellent written and spoken English
  • Proficient in the use of IT tools such as MS Office (especially Word, Excel and Outlook)

Education and work experience

  • Degree in human resources
  • Experience in a multicultural environment

In this role you are required to:

Employee requests

  • Monitor ticketing system, ensure unassigned tickets are assigned 
  • Respond to employee inquiries regarding issues and problems related to the employee lifecycle at the AO 
  • Escalating and referring inquiries and complex cases to HR Business Partnering, HR Expertise or Systems 
  • Understanding and communicating HR processes and policies and assisting employees with the use of self-service transactions as appropriate 


HR Transactions and Operations

  • Provide transactional support for HR processes with a focus on:
  • Recruitment: supporting the recruitment process (including scheduling and administration).
  • Employee Data Management: Management and maintenance of employee data
  • Systems: First level support / system support for functional requests for PeopleDoc and Swiss+.

We offer

  • An interesting and varied job in an exciting and innovative organization
  • The opportunity to be part of a highly committed international team
  • Modern infrastructure
  • Employment conditions which match the requirements and offer a high degree of flexibility regarding working hours and location

If you meet the requirements of this challenging opportunity, please submit your complete online application (motivation letter, CV, recent photograph, certificates, reference letters, etc) through our online application system.

Date of publication:  Aug 5, 2022