Application Engineer - Salesforce (ID1802)

Short Description

As an Application Engineer – Salesforce, you will be responsible for the execution and implementation of various applications in the overall application stack within the organization, acting as a member of the IT Application Management team in AO IT. You will serve as the specialist for the Salesforce platform, consulting, implementing, testing, and creating training/documentation materials for Salesforce and related applications. You will also coordinate with partners, oversee the system landscape, and support business stakeholders.

Main Responsibilities

• Ensure the continued success of the event management and membership solution built on the Salesforce platform.
• Provide 2nd level support and troubleshooting for Salesforce, collaborating with relevant partners.
• Act as Salesforce administrator/support lead.
• Coordinate with partners regarding the development of the overall Salesforce platform in both project and operations mode.
• Correct application malfunctions and errors.
• Oversee and support a total system landscape of applications, including further development and contact with business stakeholders.
• Inform application users about malfunctions, application messages, and planned interruptions.
• Collaborate on the specification, testing, and rollout of application-related releases.
• Take responsibility for minor projects within the team and contribute to maintaining quality and productivity as a professional team member.

Main Requirements

• Strong technical expertise in engineering, business, systems development, ideally supported by an advanced degree.
• Additional professional certifications (e.g. Salesforce Admin) are considered a valuable asset.
• Minimum 5 years of experience in application management, development, or consultancy.
• Demonstrated expertise in managing the application life cycle from idea to implementation.
• Ability to drive innovative solutions and streamline processes within supported applications.
• Exceptional interpersonal and communication skills to effectively engage with internal teams and external partners.
• Deep understanding of regional differences, ensuring globally relevant but locally impactful strategies and solutions.
• Effective communication, negotiation, and interpersonal skills to manage relationships with diverse stakeholders.
• Fast understanding of complex business processes.
• Proficient in English; German is a plus.