IT Supporter, 80-100% (ID1642)

Short Description

Our IT Department is expanding. We are looking for an experienced and dedicated IT professional to join our IT Support team. If you have a passion for troubleshooting, strong communication skills and a desire to provide excellent IT support, we want to hear from you.

Main Responsibilities

• Ensure first-level support for users via phone, email, and on-site for software and hardware issues.
• Install and set up hardware for end-users.
• Document and track all support requests in our ticketing system.
• Maintain and update user documentation and the knowledge base.
• Provide support for internal training courses and events.
• Collaborate on internal IT projects as needed.
• Occasional travel to support our offices in Zurich and Zizers.

Main Requirements

• At least 5 years of experience in a technical support role in IT.
• Diploma in IT
• Strong knowledge of Microsoft Windows Client OS, M365 E5, and iOS/MacOS.
• User-oriented and service-minded approach.
• Experience with Atlassian Tools is a plus
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Good written and spoken proficiency in English. Fluency in German will be considered as a strong added value.
• Willingness to travel, primarily within Switzerland (Davos/Zizers/Zürich).