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IT Supporter (ID 1019)

The AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO.
For more information, visit: https://www.aofoundation.org/

As part of the AO’s support units, our IT department offers information technology services to maintain and oversee computer infrastructure across the AO Foundation.
Employment type / Anstellungsverhältnis:  Permanent
Workload percentage / Pensum:  100%
Location / Standort: 

Davos Platz, CH

Experience level / gewünschtes Erfahrungsniveau:  Experienced professional
Application language / Bewerbungssprache:  English or German

Short Description

We are looking for a motivated and talented individual to be part of a team of 5 People and 2 external colleagues. In this role you are surrounded with the newest workplace hardware as also a modern IT infrastructure.

Job Responsibilities

 

  • Provide first-line technical support for users via phone, email and on site for soft- and hardware
  • Installing hardware and commissioning
  • Document and track all support requests in a ticketing system
  • Maintain and update user documentation and knowledge base
  • Support for AO courses and events
  • Collaboration on internal IT projects
  • This position is based in Davos
  • If needed you also support our offices in Zizers

Job Requirements

 

  • Two or more years of experience in a technical support role
  • Education in information technology, IT apprenticeship or similar
  • Strong knowledge of Microsoft Windows Client OS, Office365 E5 and iOS/MacOS
  • User and service-centric thinking
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and customer service skills
  • Ability to work independently and in a team environment
  • Good oral and written English and German language skills
  • Readiness to travel (mainly within CH)

We offer

  • An interesting and varied job in an exciting and innovative organization
  • The opportunity to be part of a highly committed international team
  • Modern infrastructure
  • High degree of flexibility regarding working hours and location (depending on operational requirements)
  • Generous package of social benefits, including supplementary vacation days and pension scheme contributions
  • Internal skills training opportunities and support for continued education

If you meet the requirements of this challenging opportunity, please submit your complete online application (motivation letter, CV, recent photograph, certificates, reference letters, etc) through our online application system.
Date of publication:  Nov 2, 2024

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