Manager Community & Core Group Development

The AO is a medically-guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO. For more information, visit: https://www.aofoundation.org/

Employment Type:  Permanent
Part-time percentage:  100%
This position is located in: 

Davos Platz, CH

Experience level:  Experienced professional
Please send us your application documents in:  English or German

Job Description & Responsibilities

The Manager Community and Core Group Development is responsible for the strategic development and implementation of programs and projects to engage and empower AO’s Community and Core Groups in line with AOs strategic goals. This individual manages a team of 4 people and closely works with the marketing, communications, operations, and other stakeholders to drive growth and retention of our members and cultivating a sense of belonging for AO’s diverse and inclusive community.

Key Responsibilities:

  • Implement the strategy for Community and Core Group development sharing insights and expertise where required. Conduct market research and analysis to identify trends, opportunities, and challenges.
  • Develop annual objectives and action plans in alignment with Community Development’s strategic priorities. 
  • Oversee and manage AO’s community development strategic programs (Membership, Fellowship, Engagement) resulting in growth, engagement, and retention of our members.
  • Oversee and manage AO’s digital application to cater for the needs of AO’s digital community. Manage the project’s Steering Committee.
  • Oversee the planning, development and execution of Community Development events and activities for AO’s key touchpoints.
  • Collaborate with the marketing team to leverage digital platforms, social media, and other channels to reach prospective members. Implement retention strategies, such as personalized communications, renewal reminders, and feedback surveys.
  • Measure the performance of the programs, analyse, and propose enhancements to fulfill the needs of the community.
  • Use data-driven insights to make informed decisions and continuously improve community development efforts.
  • Collaborate with internal and external stakeholders and suppliers.
  • Manage a team and ensure appropriate distribution of resources and budget.

Job Requirements:

  • BSc or MSc in relevant field (Business Administration, Marketing or equivalent)
  • Proven record of professional experience in strategic project management in the Med Tech field, association environment, membership programs or equivalent (3-6 years).
  • Proven experience in people management or relevant leadership experience. 
  • Excellent communication and negotiation skills
  • Proven leadership skills and the ability to manage, motivate and inspire a diverse team.
  • Good financial acumen, incl. forecasting, budget setting and financial analysis
  • Passionate about continuous improvement, entrepreneurial and creative mindset to further develop different communities.
  • Strong project management and strategy implementation expertise
  • Reliable, proactive and problem-solving attitude with excellent organizational skills, an ability to work independently, whilst maintaining contact and effective communication with stakeholders at all levels
  • Excellent knowledge of English. Knowledge of additional languages would be an asset.

We offer

  • An interesting and varied job in an exciting and innovative organization
  • The opportunity to be part of a highly committed international team
  • Modern infrastructure
  • Employment conditions which match the requirements and offer a high degree of flexibility regarding working hours and location

If you meet the requirements of this challenging opportunity, please submit your complete online application (motivation letter, CV, recent photograph, certificates, reference letters, etc) through our online application system.

Date of publication:  Mar 23, 2024