Head Digital Community Platform (ID1640)

Short Description

As the Head of Digital Community Platform at the AO Foundation, you will play a pivotal role in driving the transformation of AO’s digital community platform and overseeing analytics and data reporting within the Community & Governance (C&G) division. Reporting directly to the Executive Director and serving as a key member of the C&G leadership team, you will collaborate closely with cross-functional teams across the AO organization—including Education, ITC, and R&D—to ensure the seamless implementation and ongoing success of the new community platform.

Main Responsibilities

Strategic Leadership:

• Lead the transformation of AO’s digital community platform, driving innovation and alignment with organizational goals
• Oversee platform operations, ensuring performance, scalability, and user satisfaction
• Close collaborate with the Rimasys team to ensure alignment and realization of synergies between both community platform

Project and Portfolio Management:

• Manage the project portfolio for the platform transition, ensuring on-time and within-budget delivery
• Monitor program progress, identify risks, and implement mitigation strategies for successful outcomes

Analytics and Reporting:

• Develop and implement a comprehensive approach to analytics and data reporting across C&G
• Leverage data insights to improve decision-making, enhance operational efficiency, and drive community engagement

Collaboration and Stakeholder Engagement:

• Partner with cross-functional teams to identify process improvements and enhance community member experiences
• Build and maintain strong relationships with internal and external stakeholders, ensuring alignment and effective communication

Change Management and Continuous Improvement:

• Foster a culture of continuous improvement, encouraging the adoption of new processes, tools, and technologies
• Provide guidance and support to project teams, ensuring the achievement of key milestones and deliverables

Main Requirements

• Bachelor degree in a relevant field; an advanced degree is preferred
• Extensive experience in project or program management, particularly within large-scale transformation initiatives
• Proven success in leading and delivering complex projects on time and within budget
• Strong understanding of change management principles and methodologies
• Excellent leadership and team management skills, with the ability to inspire and motivate cross-functional teams
• Exceptional communication and interpersonal skills, with the ability to effectively influence and engage stakeholders at all levels
• Strong analytical and problem-solving capabilities, with a focus on data-driven decision-making
• Agile or Six Sigma certification is a plus